Most customer satisfaction survey tools rent you a dashboard and a monthly bill. Wavefield runs the study: an AI agent programs the questionnaire, your customers answer through single-use links, and the results come back weighted, with margins of error and significance testing — numbers you can put in front of a board. From $99 per study.
Free to build · $99–$299 per study · Quarterly waves $99 · No per-seat licenses
Customer satisfaction software splits into two products wearing one name. The stream: a rating request after every ticket, scores flowing into a dashboard, always current, answered by whoever feels like it. The study: a designed measurement — defined sample, corrected skews, stated error margins — that produces a number you can defend and compare honestly next quarter.
Nearly everything ranking for this search sells the stream. Wavefield is the study — which is why it costs $99 when you run one instead of $99 every month whether you do or not. The methodology behind that distinction is covered honestly in our customer feedback surveys guide, including when the stream is genuinely the right buy.
Overall, how satisfied are you with your experience as a customer?
Weighted to the customer base; unweighted n=412; margin of error ±4.1 points at 95% on the effective base. The numbers under the chart are the point — a score without them is decoration.
Describe the study and the AI agent programs it in minutes: CSAT and eNPS items with balanced scales, driver questions, an open-ended follow-up, segmentation fields, skip logic. You review every question before anything is sent. No blank-page survey building, no template hunting.
Every report pairs weighted percentages with unweighted base sizes and computes margins of error on Kish effective bases. When your CSAT moves three points, the report shows whether that clears the noise floor — before anyone celebrates or panics in a meeting.
Crosstabs by plan, tenure, region, or any field you attach — with significance testing built in, so a gap between segments is either statistically real or visibly not. Banner books export to Excel; datasets to SPSS or CSV.
Single-use email invitation links so each customer answers once, SMS invitations with enforced opt-in, or a shareable link for channels you control. Quality flags catch speeders, straightliners, duplicates, and failed attention checks automatically — marked for review, never silently deleted — and interrupted respondents can resume where they left off.
Re-field the identical questionnaire as a wave for $99 and the trend report compares waves with significance testing — the honest version of a satisfaction dashboard, measured at the cadence satisfaction actually changes.
Building is free. A study is $99 to $299 depending on complexity, repeat waves are $99, and there are no per-seat licenses or annual contracts. The pricing is on the page because we think software that hides its prices is telling you something.
The question wording that keeps scores honest — balanced scales, one idea per item — is covered in survey question types; how weighting and effective bases work in survey weighting, explained; and how many completes you need in the sample size calculator.
Most tools ranking for this search are continuous-feedback platforms: a rating request after every support ticket, scores streaming into a dashboard. That is a legitimate category and we are not it. Wavefield runs studies — designed, fielded, weighted, reported. If you need per-ticket pulse plumbed into your helpdesk, one of those tools will serve you better.
Studies field to your customer list through single-use links, or channels you control. We do not sell sample, and for customer satisfaction you would not want us to — the entire point is measuring your customers, and you are the one who has them.
An 82% satisfaction score from 37 self-selected responses is not a metric, it is an anecdote with a percent sign. Our reports refuse to play along: base sizes are printed, response-rate context matters, and small-segment results carry warnings instead of false precision.
A satisfaction study tells you what is broken, for whom, and how much it matters. Acting on it is organizational work no software does. If nothing changed after your last survey, running another one is the wrong next step — and we would rather say so than sell you the wave.
Match the instrument to the moment. CSAT (a labeled five-point satisfaction scale) measures a specific recent experience and is the workhorse. NPS (0–10 likelihood to recommend) trends the overall relationship, quarterly. CES (an ease-of-resolution agreement item) predicts churn after support interactions. A defensible program uses CSAT or CES transactionally and NPS as the trended headline — with one open-ended follow-up doing the explanatory work.
Subscription CSAT software commonly runs from roughly $25 to several hundred dollars per month, per seat or by response volume, billed whether you field anything or not. Wavefield prices per study instead: building is free, a study is $99–$299, and repeat tracker waves are $99. If you measure satisfaction quarterly, that is a few hundred dollars a year with the analysis included, versus a subscription that never stops.
Yes — that is Wavefield's model. Sign up free, brief the AI agent, and review the complete questionnaire without paying anything. You pay per study only when you field ($99–$299), and quarterly re-reads run as $99 tracker waves. There is no monthly fee between studies.
A dashboard streams ratings continuously from whoever responds — fast, always current, and biased toward the vocal. A study is designed: a defined sample from your customer base, quotas or weighting to correct skews, base sizes and margins of error reported, segments tested for significance. Dashboards monitor; studies conclude. Mature teams often run both — but decisions that need defending should rest on the study.
Comparing platforms? See Wavefield vs. SurveyMonkey · Wavefield vs. Qualtrics · Full analysis workflow: how to analyze survey results
Brief the agent, review the questionnaire, field to your customers. Free to build — you pay only when you launch.
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