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SMS surveys

Survey invitations by text,
done compliantly

Some audiences don't live in their inbox — but almost everyone reads a text within minutes. Wavefield sends survey invitations by SMS with single-use personal links, enforced opt-in consent, and automatic opt-out handling, from a carrier-verified number.

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$0.05 per message · US & Canada · Email invites always included

How it works

From contact list to fielded texts

Upload a CSV with a phone column, pick the SMS channel, and send. Everything a careful research operation needs is already built in:

  • Every contact gets a personal, single-use survey link — no forwarded links, no duplicate completes
  • A live preview shows the exact message and its billable segment count before you send
  • Reminders go only to non-responders, and nobody is contacted twice across email and SMS
  • STOP replies are honored automatically and recorded permanently against the contact
  • Every response flows into the same weighted, significance-tested analysis as any other channel
Messages
You're invited to a survey: Community Priorities 2026. Your personal link: app.wavefieldresearch.com/s/… Reply STOP to opt out.
STOP
You have been unsubscribed and will receive no further messages.
Compliance

Consent isn't a checkbox exercise — it's enforced

Texting people without consent violates the TCPA in the US and CASL in Canada, and carriers filter senders who ignore that. Wavefield is built so the compliant path is the only path:

Consent required to send

The platform refuses to send an SMS batch until the sender attests the contacts opted in to research texts — it's enforced server-side, not a skippable reminder.

Opt-outs are permanent

STOP takes effect at the carrier level instantly, and the contact is marked opted-out in Wavefield — excluded from every future text, even from newly uploaded lists.

A verified sender

Messages send from a carrier-verified toll-free number with a documented, publicly posted consent process — the same documentation carriers and regulators review.

Our consent and opt-in process is documented publicly at wavefieldresearch.com/sms-consent — written for carrier and regulatory review, and useful reading if your legal team asks how texting respondents stays compliant.

FAQ

Common questions

Is it legal to send surveys by text message?

Yes, with prior consent. In the US, the TCPA requires the recipient's prior express consent before you text them; in Canada, CASL requires consent and working opt-out handling. Wavefield enforces this structurally: the platform will not send an SMS batch until the sender attests the contacts opted in, every message carries opt-out language, and STOP replies are honored automatically and permanently.

What happens when someone replies STOP?

The opt-out takes effect immediately at the carrier level, and Wavefield also records it on the contact — they're excluded from every future SMS send, for that study and any later one, even if they appear in a newly uploaded list. There's nothing to configure and no way to accidentally text them again.

What does SMS distribution cost?

US$0.05 per message sent, to US and Canadian numbers, on top of any plan — including the $99 Basic tier. There's no separate SMS platform fee and no monthly minimum; email invitations are always included at no per-message cost.

Can I mix email and SMS invitations for the same survey?

Yes — upload one contact list with email and/or phone columns and choose the channel per send. The platform prevents double-contacting: an invitation only goes to contacts who haven't been invited on either channel, and reminders target only non-responders.

Do respondents need an app?

No. Each text carries that respondent's personal single-use link, which opens the survey in their phone's browser. The survey runner is built for mobile — respondents can even put their phone down and resume later where they left off.

How we protect respondent data: security & data handling · Planning sample size? free calculator · Comparing platforms: vs. Qualtrics · vs. SurveyMonkey

Reach respondents where they actually are

Upload a contact list with phone numbers and field by text this week — the AI agent builds the survey, SMS handles the reach.

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